For Our
System Upgrade
Live on October 14!
WHAT'S AVAILABLE & WHAT'S NOT
To make your banking experience the best it can be, we’re undergoing a system upgrade. From October 11 – October 14, some services may be running at different hours or may be unavailable altogether. Please plan accordingly.
IMPORTANT: Verify your contact information in Online or Mobile Banking
to ensure timely communications about the upgrade.
Questions or concerns?
You can reach out to any of our branches with all questions or concerns!
FAQ
DURING THE UPGRADE, WILL I STILL BE ABLE TO ACCESS MY ACCOUNTS?
Yes, we will be open for business on October 10 – 11 during normal business hours and October 12 from 8 a.m. to 12 p.m. Even though October 14 is a federal holiday, our call center will be available for any questions you may have.
2
WHY ARE YOU UPGRADING THE CORE PROCESSING SYSTEM?
We are upgrading our core processor to give our customer base a better banking experience. This new system will offer better online and mobile banking products for you and a more robust business suite of digital products. We are upgrading to increase operational efficiency, agility and scalability, giving our employees more time to focus on customer experience.
1
WILL I BE ABLE TO USE ONLINE/MOBILE BANKING THROUGHOUT THE UPGRADE?
Unfortunately, no. Beginning October 11, you will be unable to access online/mobile banking because we need to prepare for the upgrades we will be making to the online banking products and services. Beginning at 8 a.m. on October 14, you will be able to log in to online banking with the same username and the last four digits of your Social Security number as the temporary password.
3
CAN I USE MY DEBIT CARD DURING THE UPGRADE?
Yes, your old debit card can be used through October 13. On October 14, you must activate your new debit card and begin using that.
4
How will the upgrade impact automatic withdrawals and direct deposits?
Shared Branching at other credit union’s will be available through Sunday, April 30 at the close of business and will be available again on Wednesday, May 3
5
WILL MY INFORMATION BE SECURE THROUGHOUT THE UPGRADE?
Yes, an NDA will be in place, all data will be encrypted and an SFTP will be used between all financial institutions involved.
5
WHAT IF THE UPGRADE TAKES LONGER THAN EXPECTED?
We will communicate all timelines with our customer base via email, social media and direct mail.
6
WHAT NEW BENEFITS AND TOOLS WILL BE AVAILABLE?
We will be upgrading our digital suite of products to include: Zelle®, Geezeo, iPay and a more robust and real-time fraud detection tool. All customers will also benefit from a larger fleet of surcharge-free ATMs.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services LLC and are used herein under license.
7
Post-Upgrade:
Debit Card Numbers
Your debit and ATM card numbers will change. You will be receiving a new card in the mail. On October 14, you can activate and begin using your new debit card.
Website
The website will have a new look and feel, but the site address (TCAFCU.org) will remain the same. The new website will be live mid-April.
Passwords
Usernames will remain the same. However, your password will change. To log in for the first time, you will need your current username and a one-time password that will be the last four digits of your Social Security number. You will not use your current password. From there, you will be prompted to update your password.
Online Bill Pay Information
Online Bill Pay information will change. More information to follow.
Statements
We will be upgrading the statement design and readability for a better customer experience. The statement cycle may also be changing for some customers. We will provide a final statement before the upgrade, and the new statement cycles moving forward will be cut at the end of each month.
Virginia: (217) 452-3041
Petersburg: (217) 632-2247
Jacksonville: (217) 243-9505
Havana: (309) 543-6454
Beardstown: (217) 323-4105
Winchester: (217) 742-3134
Murrayville: (217) 882-2026
What will stay the same?
Website
Our website, petefishskiles.com, will remain the same.
Checks
Your checks and routing number will stay the same. Please continue using your existing checks.
Account Suffixes
Your account suffixes will stay the same.